Return and Cancellation Policy
Last Updated:
This Return and Cancellation Policy outlines the terms and conditions related to booking cancellations, modifications, and refunds for Candlesaromaia event decoration services.
Service Nature
As a service-based business providing event decoration services, we do not sell physical products that can be returned in the traditional sense. This policy addresses service booking cancellations, modifications, and deposit refunds. Please review this policy carefully before making a booking, as refund eligibility depends on the timing of your cancellation.
Booking and Deposits
Initial Deposit
To secure your event date, we require a non-refundable booking deposit. The deposit amount varies based on the scope of services and will be clearly communicated during the consultation process. This deposit confirms your commitment and allows us to reserve resources and decline other bookings for your date.
Deposit Application
The booking deposit is applied toward the total service cost and is deducted from your final invoice. The deposit covers initial planning time, design consultation, and administrative costs.
Cancellation Policy
Cancellation Timeline
Our cancellation policy is structured based on how far in advance you cancel your booking:
More Than 60 Days Before Event
- The booking deposit is non-refundable
- Any additional payments made will be refunded in full
- Refunds will be processed within 14 business days
30-60 Days Before Event
- The booking deposit is non-refundable
- 50% of any additional payments will be refunded
- This reflects costs already incurred for material sourcing and preparation
Less Than 30 Days Before Event
- No refunds will be issued
- All payments made are non-refundable
- This reflects the significant preparation and opportunity cost at this stage
Day of Event
- No refunds under any circumstances
- Full payment is due regardless of event cancellation
Service Modifications
Adding Services
You may add additional services or decorations to your booking at any time before the event, subject to availability. Additional charges will apply and must be paid before the event date.
Reducing Services
If you wish to reduce the scope of services:
- More than 30 days before the event: Modifications accepted with adjusted pricing
- Less than 30 days before the event: Limited modifications possible; no price reduction
- Deposit remains non-refundable regardless of service reduction
Design Changes
Minor design changes and adjustments can be made up to 14 days before the event at no additional charge. Major design overhauls may incur additional fees and are subject to time and material availability.
Event Date Changes
Rescheduling
We understand that circumstances change. If you need to reschedule your event:
- Contact us as soon as possible to discuss alternative dates
- Your booking deposit can be transferred to a new date subject to availability
- A rescheduling fee may apply depending on how close to the original event date the change is made
- The new date must be within 12 months of the original booking date
Force Majeure
In cases of force majeure events such as natural disasters, government restrictions, venue closures, or other circumstances beyond our control:
- We will work with you to reschedule to an alternative date
- If rescheduling is not possible, we will refund all payments except the booking deposit
- Neither party shall be liable for failure to perform due to force majeure events
Service Cancellation by Us
Our Right to Cancel
We reserve the right to cancel a booking if:
- Payment terms are not met
- False information was provided during booking
- We are unable to fulfill the service due to unforeseen circumstances
Refund in Case of Our Cancellation
If we cancel your booking, you will receive a full refund of all payments made, including the booking deposit. We will also assist you in finding alternative decoration services if possible.
Service Guarantee
Quality Commitment
We are committed to delivering high-quality decoration services. If you are unsatisfied with our services on the day of your event, please notify us immediately so we can address any issues. We will make reasonable efforts to rectify problems during the event.
Post-Event Concerns
Any concerns about service quality must be raised within 48 hours of the event. After this period, we cannot accept complaints or claims for refunds. We will review each case individually and work toward a fair resolution.
Damage and Loss
Client Responsibility
Clients are responsible for any damage to or loss of our decoration materials during the event. You will be charged for the replacement or repair cost of damaged or missing items. This includes damage caused by guests, venue staff, or other third parties.
Venue Restrictions
If venue restrictions prevent us from implementing the agreed decoration plan, this does not constitute grounds for cancellation or refund. We will work within venue requirements to provide the best possible service.
Payment Terms
Payment Schedule
Our standard payment schedule is:
- Booking deposit due at contract signing
- 50% of remaining balance due 30 days before the event
- Final payment due 7 days before the event
Late Payment
Failure to make payments according to the agreed schedule may result in cancellation of services without refund of previous payments.
Refund Processing
When applicable, refunds will be processed within 14 business days of cancellation approval. Refunds will be issued to the original payment method used for the transaction. Please allow additional time for your financial institution to process the refund.
Exceptions
Any exceptions to this policy must be agreed upon in writing by both parties before the booking is confirmed. Verbal agreements do not supersede this written policy.
Dispute Resolution
If you have concerns about cancellations or refunds, please contact us directly to discuss the matter. We are committed to finding fair solutions and maintaining positive client relationships.
Policy Updates
We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Bookings are subject to the policy version in effect at the time of booking.
Contact Us
If you have questions about this Return and Cancellation Policy or need to discuss your specific situation, please contact us:
Candlesaromaia
9, Red Lion Court, 3 Bridge St
Stratford-upon-Avon CV37 6AB
United Kingdom
Phone: +441789508902
Email: info@candlesaromaia.world